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Staggering stats proving why the time to use social media is now

Businesses that don't use social media for marketing or customer service reasons now will miss out on business and, worse, actually lose business. Social business and social media are no longer an option. It’s...
Generation Now

Generation Now: the demand for real-time customer service

I work fast and hard. But I have learned to prioritize as expectations of people have grown over the years. I used to try answering all emails the same day and starting and finishing...