- J-P De Clerck
Artificial intelligence and the digital workplace already have a pretty long history together in areas many don’t realize. And by the looks of it,…
Artificial intelligence and the digital workplace already have a pretty long history together in areas many don’t realize. And by the looks of it,…
Paul Scott is Senior Director, Customer Experience Consulting, at Dimension Data. In this interview Paul weighs in on why and how contact centers need…
At the 2015 edition of the Customer Contact Expo in London, several keynotes and workshops stood out. One of them, presented by Dimension Data’s…
Despite the increasing investments in CRM , many organizations keep struggling with customer relationship management and customer service in a contact center context. In…
