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Digital transformation concept

Digital transformation 2017 and beyond: a major wake-up call

IDC VP and Chief Analyst Frank Gens kicked off the 2017 series of IDC FutureScape forecast webinars with, among others a look at the trends in the IT industry. It was also a wake-up...
Generation Now

Generation Now: the demand for real-time customer service

I work fast and hard. But I have learned to prioritize as expectations of people have grown over the years. I used to try answering all emails the same day and starting and finishing...