Home Tags Customer Contact Expo

Tag: Customer Contact Expo

The shift from voice to digital interactions - Dimension Data Global Contact Centre Benchmarking Report 2015

Go digital or die: the contact center dimension with Paul Scott of Dimension Data

Paul Scott is Senior Director, Customer Experience Consulting, at Dimension Data. In this interview Paul weighs in on why and how contact centers need to catch up with the digital reality – or die....

Go digital or die – the challenge for contact centers

At the 2015 edition of the Customer Contact Expo in London, several keynotes and workshops stood out. One of them, presented by Dimension Data's Paul Scott (read an interview) had a title that leaves...

The future of the contact center (agent)

The opening keynote in the Customer Service Excellence Arena at London's 2014 Customer Contact Expo was titled" SuperAgent 2020: The future of the contact centre". It was presented by Dr. Nicola Millard, Customer Experience Futurologist...