Tag: contact center agent
Go digital or die – the challenge for contact centers
At the 2015 edition of the Customer Contact Expo in London, several keynotes and workshops stood out. One of them, presented by Dimension Data's Paul Scott (read an interview) had a title that leaves...
Customer-self service: the assisted and contextual reality
Providing good customer self-service possibilities is a must. We have all the possibilities to enable it, customers want it and with smart technologies we dispose of the potential to make it more creative, relevant...
The future of the contact center (agent)
The opening keynote in the Customer Service Excellence Arena at London's 2014 Customer Contact Expo was titled" SuperAgent 2020: The future of the contact centre".
It was presented by Dr. Nicola Millard, Customer Experience Futurologist...
