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Digital transformation in banking - source A.T. Kearney

Digital transformation in practice: now and tomorrow

We often focus on optimization and digital transformation projects for the now in a rather ad hoc way. An example: if we want to change the ways we work in a more collaborative and...

Customer service: the need for speed in perspective

Interactive Intelligence Group, a global provider of contact center, unified communications and business process automation solutions, identified the most valued attributes for customer interaction in its Customer Experience Survey 2014, Wave 2. Timely response ranked...