Tag: retail banking

Digital banking concept

The state of digital banking: consumers want more than lipstick on a pig

Digital banking and mobile banking are mainstream, yet research shows that not all is well from the consumer perspective. What do customers expect from their banks? In order to know it's always good to conduct...
Fintech financial services concept

FinTech drivers and facts: analysis of the World Retail Banking Report 2016

In a YouTube video, Capgemini Group shares some of the key findings of the World Retail Banking Report 2016, as traditionally conducted in collaboration with Efma. When announcing the new report in April 2016 Capgemini...
banking transformation concept

Consumer/retail banking: digital transformation, optimization and digitization

Retail banking: evolutions, disruptions and solutions in a hyper-connected digital age The financial services industry is going through dramatic changes as a consequence of changing customer behavior, increasing expectations, channel proliferation, disruption, innovative use and...