Tag: retail banking

Digital banking concept

The state of digital banking: consumers want more than lipstick on a pig

Digital banking and mobile banking are mainstream, yet research shows that not all is well from the consumer perspective. What do customers expect from their banks? In order to know it's always good to conduct...
Bank city high street bank concept

Digitize or die: retail banks challenges in an increasingly digital age

The discussion about the future of retail banking and banks in general is gaining momentum. In an article on The Guardian (The Observer) website, Jill Treanor looks at upcoming announcements in the UK. And...
Leakage rates in banking scenarios – McKinsey via Twitter

Holistic optimization: identifying and reducing leakage rates in banking and beyond

A leaky bucket is not just a computer algorithm or a bucket with holes in it. The concept of leaky buckets is also known in customer experience management, business process optimization and conversion optimization....