Tag: customer service

The digital transformation agenda 2016: research and analysis

Ever more service providers, ICT integrators, software firms and IT vendors are coming up with solutions for digital transformation. Digital transformation priorities are mainly driven by an intent to gain a competitive advantage (Pegasystems). They sponsor...
How to wrestle big data and win

Big data and customer service: turning volume into sense

Big data: it remains a phenomenon we still often look upon from the sheer volume instead of actionability perspective. With the - digital - data universe expanding at exponential speeds, it's easy to lose...

Joseph Jaffe: the customer service manifesto

“Never before in the history of business and marketing has customer service been as front and center as it is today”. That’s how Joseph Jaffe’s, Customer Service Manifesto’ starts. Jaffe, published the manifesto “in association...