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Go digital or die – the challenge for contact centers

At the 2015 edition of the Customer Contact Expo in London, several keynotes and workshops stood out. One of them, presented by Dimension Data's...

Customer-self service: the assisted and contextual reality

Providing good customer self-service possibilities is a must. We have all the possibilities to enable it, customers want it and with smart technologies we...

The future of the contact center (agent)

The opening keynote in the Customer Service Excellence Arena at London's 2014 Customer Contact Expo was titled" SuperAgent 2020: The future of the contact...