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  • Transformation
    • Digital transformation
    • Digital transformation strategy
    • Digitization and digitalization
    • Digital business
    • Verticals in transformation
      • Transformation in construction
      • Transformation in retail
      • Commercial real estate transformation
      • Transformation in manufacturing
      • Transformation in healthcare
      • Transformation in financial services
      • Transportation & logistics
      • Transformation of automotive industry
      • Transformation in oil and gas
      • Insurance industry transformation
  • Industry 4.0
    • Industry 4.0
    • Cyber-physical systems
    • Industrial IoT
    • Smart manufacturing
    • Smart factory
    • Logistics 4.0
    • Digital twins
    • Operational technology
  • IoT
    • Internet of Things
    • IoT technology
      • IoT technology
      • IoT platforms
      • Wireless IoT
      • LPWAN
        • NB-IoT
        • LTE-M
        • LoRa(WAN)
        • Sigfox
      • Smart sensors
    • IT and OT
    • IoT in practice
      • IoT examples
      • Smart cities
      • IoT in healthcare
      • IoT in manufacturing
      • Smart buildings
      • IoT in retail
      • Smart office
      • Smart home
    • Internet of Everything
    • Blockchain and IoT
  • Cloud
    • Cloud computing
    • Hybrid cloud
    • Multi-cloud
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    • SaaS
    • IaaS
    • PaaS
    • Cloud data
  • Big data
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    • Unstructured data
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    • Word of mouth
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    • Customer experience
    • Customer-centricity
    • Customer experience management
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Home Tags Multichannel

Tag: multichannel

Engaging and collaborating with customers rank high in the reasons why new platforms are adopted - McKinsey December 2011 - source

Expectations for IT hit an all-time high: business and customer first

“The aspirations – and current expectations – for IT have never been higher.” That’s how McKinsey starts an article on its sixth annual business technology survey, released in December 2011. Creating platforms to support innovation...
Read more

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