Tag: CEB

Overwhelmed salespeople concept

Increasing selling bandwidth and selling time of sales teams

Enhancing sales productivity and effectiveness by increasing selling time and removing the hurdles salespeople and sales teams encounter. Here are two classic challenges for workers who need information to do their jobs successfully, which organizations...
Matt Dixon quote CEB

Matthew Dixon: why and how to become a low effort organization

Matthew - Matt - Dixon is Group Leader, Financial Services and Customer Contact Practices at CEB (Corporate Executive Board). If that doesn't ring a bell: Matt also wrote "The Challenger Sale: Taking Control of...
Net Easy

Customer Effort Score – focus on simplicity and friction in practice

Although there is increasing attention for the Customer Effort Score, an "alternative" to the Net Promoter Score, introduced by the CEB (Corporate Executive Board), many questions about it, as well as discussions comparing NPS...