Digital banking and mobile banking are mainstream, yet research shows that not all is well from the consumer perspective.
What do customers expect from their banks? In order to know it's always good to conduct some (VoC) research and analyze the individual sitation as all banks are different and contextual...
The discussion about the future of retail banking and banks in general is gaining momentum. In an article on The Guardian (The Observer) website, Jill Treanor looks at upcoming announcements in the UK. And there are many challenges ahead in other countries as well.
In the article, with a title...
Changing regulations, economic pressure, high customer expectations, digital evolutions, fintech disruptions and a constantly growing unstructured data deluge present the global financial services industry (from retail banking and leasing to insurance) with a series of unprecedented challenges. At the center of it all: the pervasive ways in which digital...
