Digital business

Digital business posts: from social business to human business, data-driven and digital transformation and disruption.

Mobile and digital banking remains high on the agenda of retail banks as automation continues to increase and specific, often lower-value, processes and activities are being taken over by various digital challengers such as specific FinTech companies and non-financial firms. By 2021, nearly 3 billion users will access retail banking...
Trust concept
Protectionism, anti-globalization, increasing citizen dissatisfaction, the voices of populism and the erosion of trust in all areas of business and society. As a sector, technology, enjoys the highest level of trust with 76% - but trust can be lost fast and the warning signs are clear They are all related with...
CIO in digital transformation
To say that CIOs didn't understand the business in the past would be a big exaggeration. However, we can't ignore that many CIOs weren't involved in the business enough and looked too much at their role in “making things run”. As digital transformation became essential and each business really became...
Digital transformation concept
IDC VP and Chief Analyst Frank Gens kicked off the 2017 series of IDC FutureScape forecast webinars with, among others a look at the trends in the IT industry. It was also a wake-up call regarding digital transformation. Whereas end 2015 IDC talked about the nascent digital transformation or DX...
Just as technologies and societal/business evolutions are transforming the ways we organize activities such as marketing and customer service, other important business activities are rapidly impacted as well. This is also the case for cybersecurity. A smart security approach is an enabler and accelerator of digital transformation The role of security...
Digitization digitalization
Digitization, digitalization and digital transformation are three terms we use since many years but often in the wrong sense. An exploration of the differences as they do matter. Recently we heard someone saying he wanted to digitize his business. It sounded weird. The digitization of an entire business: how do...
Organizations change, restructure, innovate and transform themselves constantly. Up until recently these activities were mainly ad hoc, isolated, reactive and limited in time, scope and desired outcomes. The rather siloed and often hierarchical ways in which businesses operate and adapt/evolve/optimize are the result of a mix of human factors, organizational...
In 2014 I was at the CeBIT tradeshow in Germany and stopped by the Social Business Arena where SAP's Sameer Patel was about to give a presentation. When introducing Sameer and the topic he would cover, digital transformation, the host asked if digital transformation was something 'new' in social business....
Organizations are digitally transforming and will continue to do so for many years to come. With more digital technologies being embraced and becoming mainstream soon, the capacity to transform, innovate and unlock the value of these technologies takes center stage. Although the digital technology dimension as such remains important it's...
Top Business Risks 2016 Around the World - Allianz Risk Barometer 2016
What do businesses perceive as the main risks and challenges they face today and in the years ahead? It's a question that matters if you want to understand overall business challenges and drill down into more specific business transformation challenges across the industries you're doing business with. A good barometer...
Speed
Changing regulations, economic pressure, high customer expectations, digital evolutions, fintech disruptions and a constantly growing unstructured data deluge present the global financial services industry (from retail banking and leasing to insurance) with a series of unprecedented challenges. At the center of it all: the pervasive ways in which digital...
When Edward N. Lorenz, Professor of Meteorology, first talked about the butterfly effect in 1972 he had no idea how 'his' butterfly effect would be massively embraced in so many areas. When he flapped his wings, talking about the idea, he sure set off a tornado himself. Lorenz essential talked...
The essential role of customer experience - and the increasing focus on the customer journey - is driving many evolutions in the corporate world and within organizations. Digital marketing transformation is one of them. Digital transformation processes, for instance, nowadays are predominantly led by customer (experience) goals. We see that...
Sameer Patel on digitization and digital transformation at CeBIT 2014
Recently I was following a few events where the core theme was digital transformation. One of them had SAP's Sameer Patel as a speaker. I noticed this tweet with a picture of Sameer and a quote from someone who attended his presentation. It read: "Who owns the audience, owns the...