Customer experience

Customer experience management and improvement.

EU GDPR consumer rights protection concept
To what extent do EU consumers intend to exercise the rights they have under the General Data Protection Regulation (GDPR) when the GDPR compliance deadline of May 25th is here? Among the many rights EU consumers have under the GDPR, consumers see the right to access as the most essential one....
Transformation
Although digital transformation is not just about customer-facing functions, it’s clear that in many transformation projects, the customer experience is a key driver and catalyst. In more IT-oriented projects, the same goes for the user experience and user adoption. Actual usage and adoption in fact is essential to make...
Executive leadership and boardroom buy-in is essential for customer experience excellence. Do you have someone in your company who is responsible for the improvement of customer experience, customer service and a clear, strategic and overall customer-centric optimization focus? Someone who makes sure that customer experience excellence is achieved in an...