Tag: UCC
Digital transformation in practice: now and tomorrow
We often focus on optimization and digital transformation projects for the now in a rather ad hoc way. An example: if we want to change the ways we work in a more collaborative and...
The contact center and customer service – road to business success
The contact center and customer service department as key value creators in a changing economy.
The role of contact centers (for service) and customer service departments is shifting towards the center of the organization and...
