Connecting dots

Digital business transformation – close the gaps, connect the dots

Organizations change, restructure, innovate and transform themselves constantly. Up until recently these activities were mainly ad hoc, isolated, reactive and limited in time, scope and desired outcomes. The rather siloed and often hierarchical ways in...
Respecting data is respecting people and earning trust

Do consumers share data because they trust or distrust you?

Consumers don’t mind sharing their personal data with marketers and businesses in exchange for benefits. The nature and amount of data shared depends on the perceived value of the benefit. It’s the principle of good...
BT digital transformation report

CIO views on digital transformation: meet the digital CIO

A few years ago I attended an event, organized by our partner BT Global Services. When talking about digital transformation, back then a relatively new term, several CIOs reminded how they always had transformed,...

The role and challenges of business process automation and digitization

In 2014 I was at the CeBIT tradeshow in Germany and stopped by the Social Business Arena where SAP's Sameer Patel was about to give a presentation. When introducing Sameer and the topic he would...
Holistic

The business and power reality behind customer experience transformation

Being utterly customer-centric and putting customer (experience) first is a ‘must’ (and always should have been) and a mantra for all organizations. It’s even a core reason why organizations digitally transform. At least, so...